Returns & Exchanges

At Anbernic, we stand behind the quality of our gaming consoles and offer a 15-day return window for products in their original packaging. We are committed to ensuring your satisfaction with every handheld device and accessory purchased from our store.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and clear photos of the device to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the console in its original box, ensuring all cables, SD cards, and manuals are included to avoid restocking fees.

• 3.
  Ship the Device

  Affix the provided shipping label and drop off the package at an authorized carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and hardware functionality, your refund will be processed to your original payment method within 5-7 business days.